Insights from our A1M Solutions team members
One little word can derail collaboration between human-centered design (HCD) and stakeholders. Recover momentum with straightforward strategies that bridge the gap between design terminology and what really matters.
Irina Shapiro
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April 19, 2026
In today’s federal environment, traditional product planning is increasingly impractical. Meeting this moment requires an adaptive approach to product strategy, along with storytelling, flexible prioritization, and the ability to realign quickly.
Silvia Fernandez
With only a three-person team, we experiment with and implement AI and machine learning features that improve a mature tool’s usability
Britta Gustafson
November 20, 2025
Content strategy doesn’t need to be a complex top-down framework. Small improvements based on common problems provide opportunities to develop process, get buy-in, and increase understanding.
Elaine Nelson
October 30, 2025
Computer kiosks are everywhere. While they can increase efficiency and lower costs, they can cause issues in complex situations such as healthcare entry points. A recent visit to a bloodwork lab illustrates how such systems can pose barriers to care when designed without accessibility in mind.
Leslie Detwiler Setlock
September 5, 2025
Data shapes our decisions daily, but making it clear and useful takes intentional design. Learn how Data Product Designers transform complex data into actionable insights, helping users navigate and leverage information to achieve their goals.
Sarah Coloma
Eleanor Nesbit
March 19, 2025
A reflection and call-to-action piece (through the lens of human-centered best practices) about the OMB seeking feedback on developing a public participation and community engagement framework, and how we believe these types of efforts can be improved.
Nazia Hussain
Julian Rodríguez
January 15, 2025
Investments in community-based organizations in rural areas are a critical solution to the healthcare provider shortage — and have surprisingly widespread effects on health-related social needs.
Kristine Nixon
Sonal Ambegaokar
September 12, 2024
Explore practical methods for making websites more accessible to people with Limited English Proficiency (LEP)
Sijia Pitts
August 27, 2024
Over ten years, California has committed to a more person-centered approach to improving residents' health. This includes ensuring health and human services agencies build technology solutions focused on those they serve. Here's how A1M's expertise in human-centered design aligns to their goals.
May 24, 2024
"Sunsetting" is the phasing out of a product, service, or policy. Like real sunsets, technology sunsets need a gradual, smooth fade-out. Here are five lessons we've learned to make your sunset beautiful.
April 1, 2024
Here are some ways contractors can build reciprocal trust and meaningful relationships with government partners without using niche vocabularies, fancy slide decks, or double-diamond frameworks.
Laura Blumenthal
February 12, 2024
Content governance is a key part of any digital-first public experience. Learn how to get started.
Mike Cook
January 29, 2024
Lorem Ipsum is the design industry term for a block of nonsensical text used as a placeholder. It emerged from a real need for unfinished text, but it doesn't address the content problems that teams in government need to solve.
Jonathan Stegall
December 19, 2023
Lo-fi wireframes are often overlooked but are a crucial step in the design process.
Lauren Miyoko Furushima
October 20, 2023
California has approved A1M to provide unified policy, design, and digital transformation consulting for community-based organizations participating in the CalAIM Medicaid initiative. Our focus is building capacity for data collection, management, sharing, and use.
Elizabeth Goodman
August 24, 2023
A1M recently submitted our first comment response to a Notice of Proposed Rulemaking from CMS related to the Medicaid program and the Children’s Health Insurance Program (CHIP), suggesting improvements for implementation of eligibility and enrollment changes. Commenting on proposed changes.
November 21, 2022
Any business with an email address or phone number is a target for phishing. There are a lot of small federal contracting businesses trusted to support government operations, including ours, and we...
October 26, 2022
As the world appears to be turning a corner with the COVID-19 pandemic, millions of Medicaid beneficiaries may soon lose the coverage they rely on.
Rebecca Bruno
If you want to be an expert content strategist, try thinking of yourself as a detective. Not sure how to do that? This article offers a guide to content sleuthing...
In honor of Earth Day on April 22nd, I thought it would be a good time to reflect on why and how nature has influenced my life and shaped the very principles that guide our work at A1M...
The heated election season — and the change in administration — is spurring a lot of interest in government tech jobs. I was previously a federal government employee with 18F; I highly recommend...
November 4, 2022
Crossing over from the private sector into civic tech, we bring our experience and knowledge from consumer research along with us, but in civic tech, SMEs are the people who know what you need to know to build a fantastic government product.
Jenn Downs
I’ve learned a lot about the story of EO 10450, and it taught me to read Executive Orders not at the level of the policy they’re saying they put forth, but at their actual effects.
Lauren is dedicated to crafting user-centered solutions that prioritize inclusivity and foster equitable experiences.
We embrace complex problems with a respect for the past and a vision for the future.
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